Privacy Policy

This Privacy Policy ("Policy") is published by JKT77 ("Company", "Platform", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at https://jkt77.click. This Policy applies to all users ("User", "you", "your") who access or register on the JKT77 platform, including players located in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other parts of Malaysia.

JKT77 recognises that your personal data belongs to you. We are committed to handling it with care, transparency, and in accordance with applicable data protection principles. This Policy sets out in plain language what information we collect, the purposes for which it is used, how long it is retained, and what rights you have in relation to your data.

By registering an account on JKT77, accessing the platform, or using any of its services — including placing bets, making deposits via Touch 'n Go eWallet, DuitNow, Maybank2u, or any other supported Malaysian payment method — you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

For the purposes of this Privacy Policy, the following terms shall carry the meanings set out below:

• "Personal Data" means any information that identifies or can reasonably be used to identify you as an individual, including your name, NRIC number, email address, phone number, IP address, and financial account details.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, modification, or deletion.
• "Data Controller" means JKT77 as the entity that determines the purposes and means of processing your Personal Data.
• "Cookies" means small text files placed on your device by the JKT77 platform to enable functionality, remember preferences, and gather analytics data.
• "Third-Party Service Provider" means any external company or individual engaged by JKT77 to perform services on its behalf, including payment processors, KYC verification providers, and analytics platforms.
• "KYC" (Know Your Customer) means the identity verification process requiring Users to submit valid documentation before certain account actions — particularly withdrawals — are permitted.

JKT77 collects Personal Data that is necessary to provide gaming services, comply with legal obligations, prevent fraud, and deliver a personalised and secure user experience. The categories of data we collect are set out in the table below.

JKT77 collects Personal Data through the following methods:

• Direct submission: Information you provide when registering an account, completing KYC, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated collection: Technical and device data collected automatically when you access the JKT77 platform, including through cookies, server logs, and analytics tools.
• Payment processors: Transaction confirmation data provided by third-party payment service providers including FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong Connect.
• KYC verification partners: Results and flagging data returned by identity verification service providers engaged by JKT77 to authenticate submitted documents.
• Third-party analytics: Aggregated and anonymised behavioural data collected through platform analytics tools to help us understand usage patterns and improve the user experience.

JKT77 processes your Personal Data for the following specific purposes:

1. Account management: To create, maintain, and administer your JKT77 account, including processing login credentials, updating profile information, and managing account settings.
2. Identity verification: To verify your age (21+ requirement) and identity through KYC processes, in compliance with responsible gambling obligations and anti-money laundering regulations.
3. Payment processing: To facilitate deposits and withdrawals in MYR via your chosen payment method, and to maintain accurate transaction records.
4. Gaming services: To provide access to live casino games, sports betting markets, slots, and other platform features; to settle bets; and to credit winnings to your account.
5. Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other prohibited conduct on the platform.
6. Responsible gambling: To monitor gaming patterns, identify potential problem gambling behaviour, enforce self-exclusion requests, and administer deposit limit settings.
7. Legal compliance: To meet obligations under applicable laws, respond to lawful requests from regulatory authorities, and maintain records as required by law.
8. Customer support: To respond to enquiries, resolve disputes, and maintain records of communications for quality assurance purposes.
9. Platform improvement: To analyse usage data, identify technical issues, and improve the functionality, performance, and user experience of the JKT77 platform.
10. Marketing communications: To send promotional offers, platform updates, and personalised recommendations — where you have provided explicit consent to receive such communications. You may withdraw consent at any time.

JKT77 processes your Personal Data on the following legal grounds:

• Contractual necessity: Processing required to perform our agreement with you — including account management, bet settlement, and payment processing — is carried out on the basis that it is necessary to fulfil the contract between you and JKT77.
• Legal obligation: Certain processing activities — including KYC identity verification, anti-money laundering screening, and transaction record-keeping — are carried out to comply with applicable legal and regulatory obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gambling monitoring, and service improvement is carried out on the basis of JKT77's legitimate interests, where such interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications and non-essential cookies is carried out solely on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time without penalty.

JKT77 does not sell, rent, or trade your Personal Data to any third party for their own marketing purposes. We may share your data only in the following limited and controlled circumstances:

• Payment service providers: Transaction data is shared with payment processors (including FPX operators, DuitNow, Touch 'n Go, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong) solely to the extent required to process your deposit or withdrawal.
• KYC and fraud verification providers: Identity documents and verification data may be shared with accredited third-party identity verification partners engaged by JKT77 to fulfil KYC obligations.
• Legal authorities: JKT77 may disclose Personal Data to law enforcement agencies, regulatory bodies, or courts where required by applicable law or in response to a lawful request, court order, or subpoena.
• Responsible gambling bodies: In cases where a player has self-excluded or is subject to a referral for problem gambling support, limited data may be shared with licensed responsible gambling support services.
• Platform service providers: Hosting, analytics, and customer support tools operated by vetted third parties may process data on JKT77's behalf under data processing agreements that bind them to confidentiality and security obligations consistent with this Policy.

JKT77 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how the platform is used. The categories of cookies we use are as follows:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit. These cookies cannot be disabled without impairing platform functionality.
• Functional cookies: Remember your preferences such as language selection, preferred payment method, and display settings to provide a more personalised experience.
• Analytics cookies: Collect anonymised data on how users interact with the JKT77 platform — including pages visited, session duration, and features used — to help us improve the platform experience. These are only placed with your consent.
• Security cookies: Used to detect fraudulent activity, identify unusual login patterns, and protect account integrity.

You may manage cookie preferences through your browser settings or via the cookie consent controls presented on the JKT77 platform. Disabling non-essential cookies will not affect your ability to place bets or make transactions. Disabling strictly necessary cookies may impair login and core platform functionality.

JKT77 retains Personal Data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data and KYC documents: Retained for the duration of the account's active status and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by financial record-keeping obligations.
• Gaming activity logs: Retained for a minimum of three (3) years following the relevant activity, for dispute resolution and responsible gambling monitoring purposes.
• Customer support communications: Retained for two (2) years following the resolution of a support interaction, or longer if the interaction relates to a formal dispute or legal claim.
• Marketing preferences: Retained until you withdraw consent or request deletion, at which point marketing communications will cease within thirty (30) days.

Upon expiry of the applicable retention period, Personal Data will be securely deleted or permanently anonymised such that it can no longer be linked to you as an individual.

JKT77 implements technical and organisational measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and the JKT77 platform is encrypted in transit using industry-standard TLS 1.3 protocol. The presence of the padlock icon in your browser address bar confirms an active secure connection.
• Access controls: Access to personal data within JKT77 is restricted on a strict need-to-know basis. Staff members with authorised access are bound by confidentiality obligations.
• Encrypted data storage: Sensitive personal data, including KYC documentation and financial account details, is stored in encrypted form within secured data environments.
• Fraud detection systems: Automated monitoring systems scan for unusual access patterns, suspicious transactions, and potential account compromise in real time.
• Secure payment processing: Financial transactions are processed through PCI-DSS compliant payment channels. JKT77 does not store full payment card numbers or banking PINs.

As a JKT77 user, you hold the following rights in relation to your Personal Data. To exercise any of these rights, please contact our Data Privacy team using the details in Section 15.

• Right of Access: You have the right to request a copy of the Personal Data JKT77 holds about you, along with information about how it is being processed.
• Right to Rectification: If any of your Personal Data held by JKT77 is inaccurate or incomplete, you have the right to request that it be corrected. For certain account details, you may update information directly within your account profile.
• Right to Erasure ("Right to be Forgotten"): You may request that JKT77 delete your Personal Data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where processing is otherwise unlawful. This right is subject to JKT77's legal obligations to retain certain records.
• Right to Restrict Processing: In certain circumstances, you may request that JKT77 limit how it uses your data — for example, while you contest the accuracy of data held about you.
• Right to Data Portability: Where processing is based on your consent or a contractual necessity, you may request a structured, machine-readable copy of your Personal Data to transfer to another service.
• Right to Object: You have the right to object to processing carried out on the basis of JKT77's legitimate interests, including processing for direct marketing purposes. Marketing opt-outs take effect within thirty (30) days.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

JKT77 will respond to all valid data rights requests within thirty (30) calendar days. In complex cases, this period may be extended by a further sixty (60) days, and you will be informed accordingly.

JKT77 maintains a strict minimum age requirement of 21 years for all registered users. The platform does not knowingly collect Personal Data from any individual under the age of 21. All new accounts are subject to KYC age verification before full platform access is granted.

If JKT77 becomes aware that Personal Data has been collected from an individual who is under 21 years of age, that data will be promptly deleted, the associated account will be closed, and any deposits made will be returned subject to the verification requirements set out in the Terms & Conditions.

Parents and guardians who believe that a minor under their care has registered or attempted to register on the JKT77 platform are urged to contact our support team immediately using the contact details in Section 15.

The JKT77 platform may interact with third-party payment systems including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank Online, and Hong Leong Connect. When you initiate a transaction through these services, you are also subject to their respective privacy policies and terms of use, which are independent of this Policy.

JKT77 is not responsible for the privacy practices of third-party payment providers, game studios, or technology vendors. We recommend reviewing the privacy policies of any third-party service you interact with in connection with your use of JKT77.

All third-party service providers engaged to process data on JKT77's behalf are required to comply with data protection obligations equivalent to those set out in this Policy. JKT77 conducts periodic reviews of its third-party data processing arrangements to ensure ongoing compliance.

JKT77 reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable privacy law, changes to our data processing practices, new platform features, or revisions to our relationships with third-party service providers.

Where changes are material — affecting how we use your Personal Data or the rights available to you — JKT77 will provide advance notice via the platform notification system or by email to your registered address, where reasonably practicable, at least fourteen (14) days before the change takes effect.

The date at the top of this page reflects when this Policy was last revised. Continued use of the JKT77 platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not accept the amended Policy, you should cease using the platform and may request account closure.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by JKT77, please contact our team through the following channels:

• Live Chat: Available 24/7 directly on the JKT77 platform. Average response time: 3–5 minutes. Agents are available in English, Bahasa Melayu, and Mandarin Chinese.
• Email: [email protected] — for formal data rights requests, please include "Data Privacy Request" in the subject line of your message, along with your registered username and a description of your request.
• Response commitment: JKT77 will acknowledge all data privacy enquiries within five (5) business days and provide a substantive response within thirty (30) calendar days.

When submitting a data rights request, please provide sufficient information to allow JKT77 to verify your identity and locate the relevant data. JKT77 may request additional identity verification before processing a sensitive data rights request to protect against unauthorised access to your Personal Data.